For new client bookings, we require a $60.00 booking deposit for the first appointment to secure your booking and to ensure your commitment to attending the session. This will be deducted from your first session fee. No deposit is required for further appointments.
Unfortunately we need to charge a cancellation fee if you do not attend an appointment or if you cancel with less than 24 hours notice (at least one working day). The reason for this charge is due to a high demand in our services and in respect of people waiting to be seen. Your appointment could have been allocated to someone else with enough notice. Cancellation fees are also charged in respect to our psychologists who still need to be paid whether you attend or not.