Current Fee Information

Psychologist Initial Consultation Subsequent Rebate Gap Fee
Clinical $ 255 $ 235 $ 131.65 $ 123.35 / $103.35
Registered – Specialised Child Psychologist $ 250 $ 230 $ 89.65 $ 160.35 / $140.35
Registered $ 230 $ 210 $ 89.65 $ 140.35 / $120.35
Provisional $ 140 $ 140 No rebate available
Couples $ 610  $500 No rebate available

Appointment Times

All fees apply to our standard psychology sessions which are 50 minute consultations.

Booking Deposit

For new client bookings, we require a $60 booking deposit for the first appointment to secure your booking and to ensure your commitment to attending the session. This will be deducted from your first session fee. No deposit is required for further appointments.

Assessments will be administered and charged as per our assessment fee schedule below. As part of our commitment to you and in line with our Credit Card Management Policy, your psychologist will let you know of any expected fees before initiating an assessment.

  • $7.50 – for any one basic assessment
  • $15 – for any two basic assessments
  • $20 – for any assessment battery
  • All other Assessment services, In Person or Online Assessments are charged and quoted according to our Assessments Menu.

Life Matters Psychologists are predominately a therapy based psychology practice. However, we understand there are circumstances that may require a treatment letter or report and these may be requested. The following policy applies to all Report or Letter Requests:

Requests

  • Requests for reports or letters (excluding Attendance Letters) are to be requested via email to info@lifematters.com.au or via post PO Box 101, Hamilton, NSW, 2303.
  • The psychologist and/or our administration team will determine if the report or letter is able to be completed.
  • The psychologist and/or our administration team will review the report or letter request and provide preliminary approval if it does not require further information, documentation and is appropriate to the clients needs and satisfaction to legal requirements.

Fees

  • The report or letter will attract a fee and the requesting party will be invoiced for this fee.
  • Invoices for reports and letters shall be paid prior to the report or letter being provided.
  • Price points are based on the type of report or letter requested and may include additional costs which may include but not limited to a Review Fee by a Senior Colleague. Additional costs will be billed by time taken (hourly and pro rata hourly rate).
  • A quote for the report or letter will be provided to approve prior to the request being fulfilled.
  • A schedule of fees for document requests is below. GST is charged on top of the below fees.   
Item Type of Request Fees Description
1 Special Consideration Letters  $210 – $235 (based on psychologist session rate)  Up to 1 page letter acknowledging impact of mental health on work or study performance. 
2 Clinical Notes Review

Prior to clinical notes produced, hard copy of clinical notes produced and released.

 $210 – $235 (based on psychologist session rate) +  

Review time from Senior Colleague, (up to an additional $235.00)  

 Review of documentation to ensure no adverse mental health impact from review of notes by client.  
3 Subpoenas 

Clinical Notes Review, hard copy Clinical notes produced and Posted  

 $210 – $235 (based on psychologist session rate) +  

Review time from Senior Colleague, (up to an additional $235)

 Review of documentation to ensure no adverse mental health impact from review of notes by client. Clinical notes produced and posted.  

Please note

  • For some client booking types the psychologist is unable to complete a report or letter due to the nature of our contractual agreements. For example, ‘Employee Assistance Program’ clients.
  • Unfortunately we are unable to provide independent medico-legal psychological assessments, including those related to psychological injury or criminal matters. Medico-legal assessments are a specific service offered by approved psychological practices. It is impossible for us to become an independent and objective expert witness for the court after client mental health focused assessment and treatment has commenced. We do not collect extensive information often required in relation to these requests. Collecting information later does not improve our ability to become an independent and objective witness to the court.

Although are registered with most private health funds, we do not have a HICAPS machine. You may be entitled to a partial rebate through your fund but this will vary based on your level of cover. We can provide you with your tax invoice so that you can claim your rebate directly with your provider.

You will receive a partial rebate through Medicare. If you are registered with online services, we can lodge your claim on the spot and Medicare will process your rebate into your nominated account the following business day.

There are no fees. However, you must be approved through your EAP provider or organisation. A payslip may be required at your initial consultation.

There are no fees. However, we must have received your approval for workcover before attending a session. We have a strict no show / late cancellation policy for Workers Compensation clients. Please refer to our fees and cancellation policy for further information.

Payment Terms & Cancellation Fees

Payment is required in full, one business day prior to your appointment. Our business days are Monday to Friday, therefore, where Monday appointments are concerned, cancellation must be made the prior Friday (one business day prior as per policy) in order to avoid incurring fees. Payment ahead of time confirms your appointment and allows for session fees to be processed ahead of your session. Payment is captured via our automatic charge system or via cash/eftpos (No Amex) in line with our credit card management policy. Before a charge is made on your nominated credit card, you will be notified via email (72hrs) and via text message (48hrs) giving you the opportunity to make changes to your appointment before 24hr cancellation and no show fees are incurred. Unfortunately, we do not send accounts. If you need to discuss your payment needs with us. Please give us a call.

Our pre-payment policies allow us to continue providing our vital services to the community. Our cancellation fees allow us to pay staff and keep things running smoothly where no-shows and last minute cancellations are concerned. Due to a high demand in our services and in respect of people waiting to be seen, your appointment could have been allocated to someone else with enough notice. Cancellation fees are also charged in respect to our psychologists who still need to be paid whether you attend or not. Our aim is to provide clear information around making changes to your appointments to help you avoid incurring such fees, and assist in planning your sessions via email and SMS reminders.

To view our complete Credit Card and Cancellation Policy – CLICK HERE

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