Employee Assistance Programs across Newcastle & the Hunter
EAP SERVICES
Supporting the wellbeing of your people
A healthy workplace relies on healthy people. Our EAP gives employees and their immediate families confidential access to professional psychological support for personal or work-related issues.
At Life Matters, registered psychologists provide timely, evidence-based help for stress, anxiety, relationship problems, workplace challenges and major life changes in a safe, confidential setting. We support organisations across Newcastle, the Hunter and Australia via secure Telehealth.
Why choose us as your EAP provider?
Choosing an EAP provider is about more than simply offering counselling. Organisations want confidence that support will be available when employees need it most.
Life Matters offers:
Experienced clinical and registered psychologists
Short wait times, appointment availability
Face-to-face, phone and secure Telehealth appointments
Clinicians with a broad range of expertise and EAP counselling experience
Confidential, professional support for employees and their immediate families
Flexible services for organisations of all sizes
Our team-based approach helps ensure continuity of care and allows us to match employees with psychologists whose experience best suits their individual needs wherever possible.
How do employees access their EAP?
Like with many other mental health services, people choose to reach out for support in different ways at different times. Some use their EAP proactively to manage ongoing wellbeing, while others engage the service when in crisis or facing a challenging time in their lives. Any level of engagement is ok.
Confidential support employees can trust
Your team is made up of a diverse bunch of people with their own unique needs and challenges. Our EAPs are designed to be flexible and responsive by providing professional services for a range of issues, whether directly work-related or not.
PERSONAL CHALLENGES
Health issues
Insomnia
Anxiety
Depression
Stress
WORK & CAREER
Work/life balance
Conflict resolution
Interpersonal issues
Career path exploration
Change management
LIFE & RELATIONSHIPS
Significant life changes
Parenting issues
Grief and bereavement
Concerns about family
Other relationships
Confidentiality matters
Confidentiality is one of the foundations of an effective EAP
Information shared during EAP appointments remains confidential between the employee and their psychologist, except where disclosure is required by law or there is a serious and immediate risk of harm.
Organisations receive agreed reporting on overall service utilisation where appropriate, but individual clinical information is never shared without the employee's consent.
This allows employees to seek support with confidence while helping organisations understand how their EAP is being used.
Flexible appointment options
Employees can access support in the way that best suits their circumstances.
Life Matters offers:
In-person appointments
Secure Telehealth consultations
Telephone appointments where appropriate
Flexible delivery helps employees access support sooner while reducing barriers created by location, travel or work commitments.
Looking for an Employee Assistance Program?
Whether you're establishing an EAP for the first time or reviewing your current provider, we'd be happy to discuss how Life Matters can support your organisation and people.
Contact our team to learn more about our Employee Assistance Program services, appointment availability and referral process.
Get in touch
Give us a call, send an email or fill in the form and our Workplace Wellbeing team will be in touch to help you with your enquiry.